FREE DELIVERY in South Africa for all orders over R550!

frequently asked questions

are your perfumes oil based?

Because our fragrances are made with 30% fragrance oil, they are what most people perceive as oil based fragrances. However, technically, in order for a perfume to be oil based it would need to have over 50% oil in its formulation which is extremely difficult to find. For more info, please take a look at our blog post about oil based fragrances here

with "generic" perfumes having such a bad reputation, how can i trust kita fragrances' quality?

KITA Fragrances is so confident in our products that we have a money-back guarantee on all of them. If you are not happy with the quality, let us know within 15 working days and we will have the product collected from you and refund you for your purchase. 

what is the difference between an eau de cologne, eau de toilette, eau de parfum/perfume and parfum/perfume?

The difference between each of the above is in the strength of (or percentage of perfume oil in) the fragrance. An eau de cologne has the lowest percentage of perfume oil of between 2-5%, followed by an eau de toilette with between 5 and 15%. An eau de parfum/perfume has between 15 and 25%, however a fragrance can be classified as a parfum/perfume if it contains over 20%. All of our perfumes have a formulation of 30% perfume oil and are classified as a parfum/perfume. 

have your products been tested on animals?

None of our products are tested on animals. We are in the process of registering our products with Beauty Without Cruelty and cannot wait to proudly be able to display that darling little rabbit. 

are your products the same quality as those i would buy in a big retailer?

Absolutely - in fact most of the fragrances found in retail stores are either EDT's or EDP's (see our explanation on eau de cologne, eau de toilette and eau de parfum above) so they will contain less fragrance oils than our perfumes. That means our products should actually be stronger and last longer. All our fragrance oils are imported from Grasse, France and our supplier has won many well-know fragrance briefs. 

if your products are the same quality or of  higher concentrate, why are they so much less expensive than in a big retailer? 

That answer is simple - we do not have the same expenses as big retailers or famous brands. We have saved costs when it comes to the marketing of our products. We hope to become famous for our quality and nothing more. We also do not have the added costs of store space as all of our sales are done online. 

how long until i get my order? 

Dispatch takes place within 2 working days for perfumes, reed diffusers and car perfumes. It takes 4 working days for bath and body products and room mists to be dispatched. Once dispatched delivery can take from 1 working day to 4 working days (depending on your area). We will always send you a tracking number once your products have been dispatched so that you can see your order's progress. 

i would like to be an agent. how do i go about it? 

We would love to have you! Please contact us here and we will get back to you with our agent proposal.