Shipping and Returns Policy
1. KITA Fragrances ships anywhere in South Africa via roadfreight.
2. Shipping is free for all orders over R600.
3. For orders less than R600, a shipping fee of R75 for all orders under 2kg will be charged. For all orders over 2kg, a shipping fee of R120 will be charged.
4. Orders will only be prepared only once full payment has been received.
5. Dispatch from KITA Fragrances is normally three full working days for perfumes and one week for body lotions, body wash, etc. from receipt of above mentioned payment should stock be available. The time to dispatch of large orders will be estimated on the quote.
6. A tracking number (with link) will be sent to the customer as soon as the parcel has left our premises.
1. Packages must be inspected upon receipt in the presence of the carrier or KITA Fragrances representative.
2. In case of missing merchandise, reservations must be written directly on the delivery note with signature of the carrier. The customer must send a copy of this delivery note to KITA Fragrances within two calendar days.
3. It is the responsibility of the customer to perform quality controls of the delivered product. Any claim regarding non-compliance of the product delivered or potential defects must be made in writing to KITA Fragrances within 15 calendar days following the receipt of goods.
4. The customer will have to provide justifications of the defects, deficiencies or non-conformities by allowing KITA Fragrances to collect the product for inspection. The customer must allow KITA Fragrances to see these defects and remedy them.
5. Due to the nature of the products sold, KITA Fragrances will not be liable if any previously agreed conditions of handling or storage are not respected by the customer or if the goods have been tampered with by the customer in any way.
6. Once the customer has sent to KITA Fragrances its claim within the designated period, we pledge to replace or reimburse, at our convenience, the products we have recognised as not conforming to our specifications or as having potential defect.
7. Any return of goods shall be subject to prior written agreement between the customer and KITA Fragrances. Any goods returned without our agreement will be held at the disposal of the customer. In this case, KITA Fragrances will not issue a credit note and will not pay the transport costs.
8. No returns for ANY reason will be accepted after three months from dispatch.